Your Downtown Ambassador

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Sunday – Wednesday
8:00 am - 11:59 pm

Thursday – Sunday
8:00 am - 1:00 am

To request a Safety Walk call: 305-415-3896

Enhanced Services Success Metrics

Downtown Ambassadors

Downtown Ambassadors create a vibrant downtown community through hospitality and security related services in the district. This friendly Team, wearing bright orange shirts and a DWNTWN baseball cap, is approachable and welcoming.

Wondering where to get a passport, find a business, restaurant, event, or just need a safety walk? A Downtown Ambassador will be nearby to help answer those questions. Ambassadors are trained to provide residents, tourists, employees and business owners with a variety of information and assistance.

The Downtown Ambassadors work cooperatively as additional eyes and ears for the City of Miami Police Department, maintaining a professional relationship with all local law enforcement, code compliance, and other city entities.

The Downtown Ambassadors provide the following services throughout Downtown:

  • Directions / Way-Finding / Parking information
  • Providing Safe Walk services
  • Report incidents, code compliance violations, solid waste, and other concerns to the Miami DDA
  • Visiting downtown business owners and managers to share info and report concerns
  • Respond to calls concerning specific incidents (suspicious persons, tourists with special needs, graffiti, panhandling, litter) and alerting other responders
  • Hospitality services during Miami Heat home games
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