Miami Downtown Development Authority Ambassadors Program

DWNTWN Ambassadors provide security and hospitality related services to the Downtown area.  The DWNTWN Ambassadors staff is trained to ensure that your visit to the Downtown area is welcoming and memorable. Feel free to stop any of our staff members if you should need assistance or directions.
The Ambassadors team consists of 14 Ambassadors that patrol on foot and bicycle, seven days a week.
 
Monday through Friday – 8:30 am – 6:30 pm
Thursday through Saturday – 6:30 pm – Midnight
Saturday and Sunday – 8:30 – 4:30 pm
 
The Ambassadors work cooperatively as additional eyes and ears for the City of Miami Police Department, maintaining a professional relationship with all local law enforcement, code enforcement, and city entities. The goal of the program is to address issues that affect the quality of life in Downtown and to strive to make Downtown Miami one of the most livable cities in the country.
 
The primary roles of the Ambassadors are to:

• Offer a walking service to escort visitors to their destination 
• Assist the public with directions and inquiries about the district, its businesses and its services    
• Respond to calls concerning specific incidents (suspicious persons, tourists with special needs, 
  graffiti, panhandling, litter)  
• Report crime, code enforcement violations, solid waste and other concerns to appropriate agencies and assist in mitigating these from escalating
• Complete daily incident reports on issues attended to and follow-up with other agencies to resolve problems

The program is co-managed by the DDA and Andrews International, Inc. a private security firm.  The DDA is responsible for program development, supervision of daily operations and assisting with resolving problems with other agencies.  Andrews International is responsible for hiring, basic security, training, and managing personnel.
 
The DWNTWNer’s Guide to Safety
Safety is everyone's concern. Help take responsibility for your own safety by following these common sense tips.

• Report suspicious behavior to the City of Miami Police Department or the DWNTWN Ambassadors.
• Pay attention, stay alert and be aware of your surroundings.
• Walk in well-traveled and well-lit places, especially at night.
• Always lock your car and store all items out of sight, including spare change and cell phones.
  
  Emergencies – DIAL 911
  Non-emergency - City of Miami Police Department – (305) 579-3111
  Non-emergency - Ambassadors Office – (305) 424-9639